Shipping Policy
How orders placed through beasew.com are processed, dispatched, tracked, and reviewed when delivery issues occur.
1. Order Processing
Orders are typically processed within 2–4 business days after payment confirmation. During high-volume periods, processing may take up to 5 business days. Business days exclude weekends and public holidays.
2. Estimated Delivery
Estimated U.S. delivery is generally 10–15 business days after dispatch. Delivery dates are estimates, not guaranteed arrival dates.
3. Shipping Charges
Shipping costs are calculated and displayed at checkout based on the destination and available shipping method. Applicable charges collected by us are shown before payment confirmation.
4. Fulfillment Origin
Orders may be fulfilled from our own or partner facilities according to inventory, product type, and destination. Items may arrive separately. We do not represent every order as locally shipped.
5. Tracking
After dispatch, available tracking information is emailed to the address used at checkout. Allow several business days for the first carrier scan.
6. Address Changes
Review your address before ordering. Contact us immediately if a correction is required. Changes are possible only before fulfillment begins and cannot be guaranteed after dispatch.
7. Delays and Inactive Tracking
If tracking has not updated for an extended period, email support with your order number. We will review carrier records and request an investigation where appropriate.
8. Lost or Delivered-Not-Received
Contact us if a package appears lost. For a delivered status, first check the delivery area, household members, neighbors, and carrier details. A delivered scan does not automatically end our review of a legitimate claim.
9. Damaged or Incorrect Orders
Send your order number and clear photos or video of the product, packaging, and shipping label. Verified merchant errors or product faults receive an appropriate replacement, refund, or return solution at no additional cost.
10. Customs and Import Charges
Destination authorities may impose duties, taxes, or brokerage fees. Charges not collected at checkout may be the recipient’s responsibility, subject to applicable law.
Shipping Support
Email service@beasew.com with your order number. Service hours are 8:00 AM–10:00 PM daily.